Customer success and sales intern (FR/NL/EN)

  • Futureproofed
  • Martelarenlaan 38/5, 3010 Leuven, België
  • 21 apr, 2021
Stage Klantendienst & Customer care Marketing & communicatie Sales

Jobomschrijving

Who are we looking for?

To help grow FutureproofedCities, we are looking for a positive, creative and driven colleague to join our Customer Success team.

At Futureproofed we only look for the most talented, curious, fun and dedicated people, right across the organisation  —  from sales to customer support, from product development to accounts receivable.

We don’t want to be hiring just the smartest people, it’s also about developing the most flexible people, to create the best-performing teams. At Futureproofed we are also committed to being an Asshole-Free-Zone.

Here’s what we have to offer: you will have to work hard to catch up with a large and growing list of ideas; things may be more chaotic than elsewhere; our plan might even fail. But the quid pro quo is that you will have more responsibility, it will be more fun, you will learn and grow more, you will do meaningful work, and help in making a real impact.

Internship description

As part of a growing team, your mission will be to drive the existing and future FutureproofedCities users to the effective implementation of climate action and the successful use of the platform. You will also support our Sales team by helping the further expansion of our user portfolio in Europe.

Customer Success is at the center of what we do - our aim is to have only happy customers, who get value out of our services and products, and create positive impact in the process.

Key responsibilities

You will be supporting our Customer Success team to scale our approach for new regions by:

  • Assisting with training and supporting new customers to get them on board in no time (organising startup sessions, work sessions, creating movies, ...)
  • Engaging and monitoring existing customers (answering our live chat, reviewing and finetuning our existing automated communication, following-up with customers, writing and translating help center articles, ...)
  • Helping build and expand the FutureproofedCities knowledge exchange community (organising events, webinars, ...)
  • Understanding the (new or evolving) needs of customers
  • Together with the customer success team, continuously providing feedback to the product, marketing and sales teams to support them in their developments (identification of the best features, gathering testimonials, sharing insights, etc.)

Requirements

Must have

  • Motivation to tackle climate change and interest in the opportunities it brings for cities.
  • Strong verbal and written communication skills in French, Dutch and English.
  • People skills: high customer-centricity, patient with empathy and natural enthusiasm, comfortable in public speaking.
  • Self-motivated and eager to grow and learn. At Futureproofed, we won’t tell you what to do, but we will support you in being the best version of yourself.
  • Planning and organising is in your blood.

Bonus points for

  • Previous experience in a SaaS environment
  • Experience in working with local governments
  • Absolute team player; someone who likes working in a team as well as independently
  • Being able to speak and write one additional European language (Swedish, Spanish, Italian, ...) is a clear-cut advantage

What we offer

  • A meaningful internship that will return useful work experience.
  • Flexibility in working hours and location (we're located literally next to the Leuven Station)
  • The opportunity to grow and learn within a fast-growing startup

About Futureproofed

Vision

At Futureproofed we see climate change as one of the greatest threats to humanity — on par with nuclear warfare, in fact — but also as an unprecedented opportunity for people, cities, and businesses to thrive.

We believe our ability to reverse the climate crisis and build a fossil-free, circular and biodiverse society will determine our fate in the coming decades. Either we become the fools who let the climate change tragedy unfold, or we become the superhero generation who speed up and scale the transformation to a cleaner, more attractive cities and a fossil-free future.

Our tools and solutions help cities and companies create opportunities, on the road to a fossil-free future.

www.futureproofed.com

Contact

Interested in the internship?

Please address your application to Ilke (info@futureproofed.com), including your CV and a cover letter.